A: Warranty coverage is dependent on the specific machine. You can find all of the warranty information for your machine on www.bodycraft.com

A: No, warranty only applies to original owner of equipment

A: BODYCRAFT keeps a list of service providers, we train providers on proper installation and maintenance. We also have trained service technicians on staff who can troubleshoot any issues via phone or FaceTime. You can contact BODYCRAFT via email to service@bodycraft.com. Please provide your zip code and we can find a service provider in your area.

A: Please use the parts request link on our website to request parts. This is the most efficient way to ensure your request gets to the correct contact. A part number and serial number for your product is not required but helpful information. If you do not have this information please include a description and images of the part needed if possible.

A: Service providers have an opportunity each year to attend a BODYCRAFT Service Summit to learn how to install/maintain all of our equipment. We also have trained service technicians on staff who can consult via phone/FaceTime.

A: Once you contact BODYCRAFT, you can setup your service with the provider to match your schedule.

A: That is hard to estimate, as service providers have their own fees for labor. Please contact the service department through our parts request link if you need an estimate on a part or have further questions on what is covered under warranty.

A: Parts are stocked at BODYCRAFT headquarters in Lewis Center, Ohio. We have most of the common parts on hand, but there are times when frame parts need to be ordered from our factory and may take time to obtain. We are able to tell you whether or not things are in stock or need to be ordered when you contact us.

A: Please call 800-990-5556 ext.410 to check parts availability for your unit.

A: Your cables, pads, pop-pins, and bolts can be replaced. Frame pieces can be sanded and repainted. BODYCRAFT does not offer this service.

A: Unused Parts can be returned within 31 days for a refund. Call our Customer Service Department at 1-800-990-5556 (9 am to 5 pm EST Monday through Friday) or email service@bodycraft.com to obtain a Return Authorization Number. (no exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the part(s) you need to exchange or return. You are responsible for return shipping costs including item(s) returned back freight prepaid. All returns must arrive in like new condition. A 20% restocking fee will be deducted from the refund for parts returns.