Return Policy and Satisfaction Guarantee
If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Call our Customer Service Department at 1-800-990-5556 (9 am to 5 pm EST Monday through Friday) to obtain a Return Authorization Number. (no exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. You are responsible for return shipping costs including item(s) returned back freight prepaid. All returns must arrive in like new condition in the original boxes. You must contact Customer Service within 31 days from the day of receipt for a return authorization. Refunds may be obtained on completed returns or for the difference in exchange. A 10% restocking fee (and return shipping charges if applicable) will be deducted for all returns.
Order Cancellations and Modifications
Any order cancellations or modifications must be made by phone within one business day of placing the order by calling our sales department at 1 (800) 990-5556 Mon-Fri 9:00AM to 5:00PM EST. Cancellations or Modifications cannot be made by email or fax. You will be responsible for freight charges if you wish to cancel an order that has already been shipped.