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EXP Treadmill 10” and 16” Touch Screen FAQ’s

Using 3rd Party Connected Fitness Apps:

:IMPORTANT NOTES - READ FIRST:
1.) Your treadmill is equipped with Bluetooth/ANT+ which enables the treadmill to push real time data to
compatible Apps on your phone or tablet allowing the APPS to interact with your treadmill. For example, the
ZWIFT app uses the treadmills speed data to sync with your avatar’s speed on the APP. There are many
different compatible APPS and each App uses the treadmill data differently.
2.) Your Touchscreen treadmill also has pre-installed apps such as Netflix and Hulu. These apps do not
connect to the treadmills Bluetooth/ANT+. These apps are built into the software and cannot be deleted or
changed. You cannot download or add additional APPS to your treadmill.
3.) Your treadmill does not connect directly to your phone or tablet's Bluetooth the same way you would
connect a pair of bluetooth headphones. You must connect the Treadmill directly through each APP. The
device you are using (phone or tablet) still needs to have Bluetooth activated and you also may have to give
each APP on your device permission to access Bluetooth. Find this in your phone or tablets App settings.
4.) Please understand each compatible APP has a unique pairing process and at any time can be updated
by their developers with a different process on how to pair sensors.

1.) How do I connect the Treadmill to Fitness Apps on my phone or tablet?

Your treadmill is equipped with Bluetooth/ANT+ which enables the treadmill to push real time data to compatible Apps on your phone or tablet allowing the APPS to interact with your treadmill. For example, the ZWIFT app uses the treadmills speed data to sync with your avatar’s speed on the APP. There are many different compatible APPS and each App uses the treadmill data differently.To connect to other apps on your phone or tablet such as Zwift, Peloton, or Kinomap see guide – (How to Connect to Fitness Apps)

2.) Can I Mirror or Show my Phone or Tablet’s Screen on the Treadmill Screen?

Many phones and tablets use the charging port with an HDMI adapter to allow
this connection. Check with the manufacturer of your device to see if it supports
this feature.
(Please note: Every device that connects using the HDMI port has a different screen size ratio. This means
that the content on your device may not fill the entire screen of the Treadmill Console.)
(Please note: that if the phone/tablet has a USB-C port, it does not mean it can feed video, some do and
some don’t)
See Guide – (Connect Using HDMI)

3.) When using a connected fitness app on my phone, tablet, or computer, can I Cast to a TV?

You cannot cast from the treadmill console directly, but you can cast from your
personal device. All devices use different methods to cast content on your device
to a TV. We have created a guide showing you how to Cast using an Apple
device and an Android Device. See Guide – (How To Cast)

Using Pre-Installed Apps (Chrome, Nexflix, Hulu, Etc):

1.) Can I download different Apps to my console?

Additional apps cannot be downloaded. Since our top priority must be the safe
and proper function of the treadmill, we cannot allow additional apps to be
installed. We do however, include the Chrome browser for added flexibility. Many
apps (i.e. Peloton) are browser based, but when using apps through the Chrome
browser, each App may not have full functionality.
Additionally, you can use a 3rd party device such as Apple TV, FireStick, Roku,
Satellite/Cable Box, Game Console, etc. that can plug into the HDMI port. This is
a great way to add additional media features.

2.) Will my personal App account be logged out after the console power off?

The Apps work similarly as Apps on your mobile devices, the user information
will be stored even when you turn off the devices. In a public facility, for your
privacy, it is better to log out of your personal account before leaving the
treadmill.

3.) Why can’t I log into my google account when using the Chrome app?

The software on our consoles use the Android platform, but this Android feature
was designed specifically for personal tablets and smartphones. This feature is
not available on our consoles due to security reasons from Google.

4.) Why can’t I log into my Youtube account when using the App?

The software on our consoles use the Android platform, but this Android feature
was designed specifically for personal tablets and smartphones. This feature is
not available on our consoles due to security reasons from Google/Youtube.

5.) How do I update my Pre-Installed Apps?

The Pre-Installed Apps do not automatically update. You may receive a message
to update an App upon opening. Clicking the update button on this message will
not update the App. Instead, navigate to the home screen, touch the gear icon in
the top right corner, then select the (Update) button next to System & Apps. Any
App that needs updated will be highlighted in WHITE.
(Please note: When you select and App to be updated, you will not be able to leave this page until the
update is complete.)
See Video or Guide – (App Update)

Using Bluetooth to Connect Headphones, BT Speakers, or BT Heart Rate Devices:

:IMPORTANT NOTES - READ FIRST:
1.) Your treadmill is equipped with Bluetooth for AUDIO and also Bluetooth/ANT+ to connect to Fitness Apps
and Bluetooth enabled Heart Rate Belts. Connecting to Bluetooth Audio has a different process than
Connecting to Bluetooth/ANT+ for Fitness Apps and Bluetooth enabled Heart Rate Belts. If you are trying to
connect to Fitness Apps, See Section (Using 3rd Party Connected Fitness Apps:)

1.) Why can’t I pair my Bluetooth Headphones or other Bluetooth Speaker?

First, make sure your bluetooth device is not connected to any other device.
From the home screen, tap the settings button (gear icon located in the top right
corner), then press the bluetooth button. If another device is connected, tap the
gear icon to the right and select “forget this device”. All bluetooth headphones or
speakers must be paired to console before it will transmit the bluetooth signal.
See your bluetooth product’s manual on how to pair. The headphones or speaker
should now appear in the bluetooth device list on the console. Select your device
and you should see “connected” under the device name. If you are still having
trouble connecting, turn off the bluetooth and then back on again by pressing the
toggle button on the top right of screen. (How to Pair Bluetooth Device)

2.) Why isn’t my Bluetooth/ANT+ Heart Monitor displaying my pulse on screen?

You must first activate the Bluetooth/ANT+ on the console before starting your
workout. From the home screen, prior to beginning your workout, tap the blue
circle (Fitness App + BT Pulse) located in the upper left corner from the home
screen, it will begin to blink. Then follow the heart rate monitor’s manufacturer’s
instructions for proper placement. Begin your workout and the treadmill will
display your pulse after a few seconds. (How to Connect a Bluetooth/ANT+Heart Rate Monitor)

3.) How do I adjust the volume while in my workout?

You can adjust the volume in settings (gear icon, top right on home screen) You
can also adjust the sound after you started a workout by touching the speaker
icon found at top left of your workout screen. A vertical slider should appear.
Adjust the slider up or down to the volume of your choosing. – (How to Adjust Volume)

Using WIFI or Ethernet:

:IMPORTANT NOTES - READ FIRST:
1.) NOTE: You can connect to the internet using WIFI or Ethernet Wired connection. There is a CAT5/6 (Ethernet) port located on the back of the console for a direct connection.

1.) Why can’t I connect to Wifi?

Your WIFI router is too far away from your treadmill.
Your WIFI Signal or speed is too low to connect.
Contact your internet service provider. Some cable/internet providers will require you to call them to give internet access to your touchscreen from the WIFI router.
NOTE: There is a CAT5/6 port located on the back of the console for a direct
connection.

2.) What internet speed do I need for the console to work correctly?

You need a minimum download speed of 3 Megabits per second to watch a
single video stream in clear, standard definition. The best Internet speed for HD
streaming is 5Mbps or more. For the best experience we recommend 10mbps or
faster.

3.) When I connect to WIFI it says SAVED under the network but won’t connect.

“Saved” simply means that the password is saved, if the connection were
successful, it would display “Connected”. Double check your password. If you
have poor or no WIFI signal, you can try a Wifi booster or extender.

NOTE: If possible, you can also connect the console directly with a Cat 5e or Cat
6e cable.

NOTE: Some cable/internet providers will require you to call them to give internet access to your touchscreen from the WIFI router.

Custom User Profiles:

1.) How do I upload a photo to my User?

Using a computer and a USB flash drive (Version2.0 and formatted in FAT32)
add an image of your choice to the USB drive (NOTE: File must be .jpg and less
than 5mb in size) Change the name of the file to ( userphoto.jpg ) Insert the USB
drive into the USB Port on your console. Click on your user and select (User
Info). Select (Upload Photo) and wait until your photo appears before removing
the USB drive. (NOTE: If the photo does not appear after 15 seconds, remove
the USB Drive, reinsert and try to Upload Photo again.)

2.) How do I reset the user profiles?

You cannot reset individual profiles. You can reset ALL user profiles which will
wipe out all data. On the homepage hold between the “Y” and “C” on the
Bodycraft Logo for 5-10 seconds. A screen will pop up, select “Manager”. On the
left side of the screen you will see a user profiles “reset” button.
Follow the instructions below.
(How to Reset User Profiles)

General Questions:

2.) How do I set custom keys?

:IMPORTANT NOTES – READ FIRST:
1.) On the Lower Console there is a set of Quick Keys for Speed and Incline. 2 and 10 WHITE keys are factory
set at 2 and 10 for both speed and incline. You can set a custom speed and incline for all 4 keys.

On the homepage hold between the “Y” and “C” on the Bodycraft Logo for 5-10
seconds. A screen will pop up, select “Manager”. Make sure the custom keys
option is on. Start your workout and adjust your speed and/or incline to your
preferred settings. Press and hold down either of the custom buttons located on
the lower console. You should get a confirmation that your custom keys are now
set. Follow the instructions below. (How to Set Up Custom Quick Keys)

3.) What is the USB port for?

The USB port is used for Mp3/Mp4 play function. You can also update the
console software as well as charge mobile devices up to 1A.

4.) Why is the console not reading my USB Drive?

1.) Make sure the USB port has power by trying to charge a phone. If it does not
charge, the USB port wire may not be connected inside the console.
2.) The USB port has a 1amp power source so if you are trying to use a portable
hard drive that requires more power than 1amp, that will not work.
3.) The USB Drive must be version 2.0 and formatted as MS DOS FAT32 or
FAT32.
4.) Sometimes USB drives can have password protection. If a password is
required to see the files, the USB Drive will not work with the console.

5.) Is there a sleep mode for the console?

Yes. On the homepage hold between the “Y” and “C” on the Bodycraft Logo for
5-10 seconds. A screen will pop up, select “Manager”. Tap on “Display Mode”
under the systems tab.
Follow the instructions below.
(How to Turn On/Off Sleep Mode)

6.) Can I turn off the button beep sound?

Yes. On the homepage hold between the “Y” and “C” on the Bodycraft Logo for
5-10 seconds. A screen will pop up, select “Manager”. Toggle the button beep
sound selection to off.
Follow the instructions below.
(How to Turn OFF Button Beep Sound)

7.) When should I lube my treadmill?

About every 250 miles. Bodycraft provides a Lube Indicator on your console
indicating when the running belt lubrication is required. If you see this indicator
pop up on the screen, follow the lubrication instruction below or call a Bodycraft
certified service provider.
(How to Lube Treadmill)

8.) How do I turn off “Learn about me?”

On the homepage hold between the “Y” and “C” on the Bodycraft Logo for 5-10
seconds. A screen will pop up, select “Manager”. On the bottom far right select
“Sales”. Turn off sales mode.
Follow the instructions below.
(How to Turn Off Learn About Me)

9.) Why does my treadmill pause after 20 seconds?

When the user is off the treadmill for 20 seconds, the treadmill will go into pause
mode in case kids/pets get on the treadmill without adult supervision. When
necessary, you can turn this feature off under settings on the home screen.

10.) How do I update my Console?

Check the current software version of your console. If your software version is
20191120V10” or less than “V10“, you will need to download the update file from
our website and install it via USB. If you have already updated to a newer
version, the updates will be installed via wifi or ethernet connection.
See Video or Guide – How to Video (Check Software Version) (WIFI Update)
(USB Update) (App Update)

11.) How do I calibrate my treadmill?

On the homepage hold between the “Y” and “C” on the Bodycraft Logo for 5-10
seconds. A screen will pop up, select “Calibration”. After calibration is selected
another screen will appear. Select your treadmill base model. Allow the treadmill
to complete the process.
Follow the instructions below.
(How to Calibrate Treadmill)

12.) Why is my display reading “incline down”?

For safety reasons, if your console is displaying this message you need to
manually lower the incline all the way down to the original starting position using
either the decline buttons on the console or on the handlebars. The message
should go away after this is done. If that does not clear the message, try
recalibrating the treadmill. (Correct Incline Down Message)

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