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Customer Support

BODYCRAFT Support

Parts Request:

Need a missing or broken part? Click here to get it delivered direct to you

BODYCRAFT Service YouTube Channel View the BODYCRAFT Service YouTube Channel here


Warranty Labor Claim Form:

Have you performed warranty labor claim service for BODYCRAFT? Click here to fill out the form to receive credit.


Product Support:

Need help from our team? Call us at (800) 990-5556.
We’re available Monday through Friday, 10:00 AM – 5:00 PM Eastern Time.
Or email us anytime: support@bodycraft.com.


Product Manuals:

Need a manual for your BODYCRAFT product? Click here to visit our product library


Exercise Guides and Videos:

Looking for a chart or guide to demonstrate exercises you can use with your BODYCRAFT product? Click here to visit our exercise guide library

BODYCRAFT Workout Playlists Click here to view our Exercise Videos


Software Updates:

Need to update the software on your Blu-View, Touch Screen Console or T-Series Treadmill?

For LCD7 Blu-View models: R200, R400g, SCT400g, ECT400g, ECT800g Click here to Download LCD7 Ver.14
For TOUCH7 Color Touch Screen models: ECT500g, ECT1000g, U1000g, R1000g Click here to Download Touch 7 Ver.0.41

For 2016-19 T-Series Treadmills (Serial Number MUST begin with TR). (Click here for Programming & Calibration Procedure):
T400 (Serial Number begins with TR41) Click here to Download T400 Update
T800 (Serial Number begins with TR81) Click here to Download T800 Update
T1000 (Serial Number begins with TR1K) Click here to Download T1000 Update

For 2019+ T-Series Treadmills (Serial Number MUST begin with T401, T801, and T1K1).
There are 3 Consoles available for each of the 3 Treadmill bases. Each Treadmill and Console has its own model and serial number, so the update is based on the model number of the console and NOT the Model number of the treadmill base. Use the console serial number info below to ID the console model.
Click here for the Touchscreen Console Update Guide pdf. Or, Click here to watch the Touchscreen Console Update video.
Click here for the LCD Console Update Guide pdf.
T-9LCD for T400, T800 & T1000  (Serial Number begins with 9LCD) Click here to Download T-9LCD Ver. 20190920V20
T-10TS for T400, T800 & T1000 (Serial Number begins with 10TS) Click here to Download T-10TS Update Ver. 20191120V30
T-16TS for T400, T800 & T1000  (Serial Number begins with 16TS) Click here to Download T-16TS Update Ver. 20191120V30


Register Your Product:

It’s easy to register your BODYCRAFT product online. Click here to use our online product registration


Contact Us:

Click here to Contact Us